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How We Protect Your Privacy at pisang138

When you open an account with us, your personal information—from your first deposit via DANA, OVO, GoPay or QRIS through to your withdrawal requests—stays encrypted and controlled by…

Your deposits & withdrawals are encryptedAccount access only with your loginNo sale of your data to third partiesSupport in English for account questions
pisang138 How We Protect Your Privacy at pisang138
REACH OUR TEAM

Contact Us About Your Privacy

Questions about how your data is handled or how to request changes to your account information? Our support team is available to walk you through the privacy settings on your account, explain what data we hold, and help you exercise your rights. Reach out via the channels below—we respond to privacy requests within 48 hours.

Team online

Live Chat

Open the chat widget in the lobby during operating hours. Select 'Privacy & Account' from the menu and describe your data request or concern. Fastest for urgent questions.

Email Support

Send your privacy enquiry to [email protected] with your account username and the details of your request. We'll respond within 48 hours with guidance or next steps.

Account Settings

Log in, go to Settings > Privacy & Data, and you'll see options to review stored data, update your contact details, and manage cookie preferences directly.

HOW WE HANDLE IT

Data Security & Your Account Control

Every time you log in from Surabaya, Bandung or anywhere in Indonesia, your session is protected by industry-standard encryption.

Encryption & Storage

All account logins and payment data flow through SSL encryption. Your password is hashed and never stored in plain text.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to track lobby flow.

Payment Security

DANA, OVO, GoPay and QRIS credentials are never stored by pisang138.

Identity Verification

We collect your ID number and address to verify your account and prevent duplicate registrations.

Data Retention

Your account data stays with us as long as your account is active.

Data Export & Deletion

Contact support via live chat or email to request a full data export or account deletion.

Privacy & Data Frequently Asked

Players often ask about what happens to their personal information, how long we keep it, and whether they can remove or download their data. Below are the answers to the privacy questions we hear most.

We collect your name, date of birth, ID number, address, email and phone number to verify your identity and comply with local law. When you make your first deposit via DANA, OVO, GoPay or QRIS, we also record the payment method and transaction amount for your account history and fraud prevention.

Your account information remains stored as long as your account is active. After you request closure, we retain your data for 3 years to meet regulatory obligations and settle any outstanding disputes, then permanently delete it.

Yes. Contact our support team via live chat or email and request a data export. We'll compile your account history, transaction records, device logs and any other data we hold, and send it to you within 24 hours as a downloadable file.

No. We do not sell, rent or share your personal data with advertisers, data brokers or marketing companies. We share information only with payment providers (DANA, OVO, GoPay, QRIS), our fraud-prevention partners, and where local law requires it.

pisang138 never stores your payment credentials. DANA, OVO, GoPay and QRIS handle all sensitive payment data on their secure servers. We only receive a transaction reference ID and record the amount and date on your account statement.

Yes. Log in to your account, go to Settings > Privacy & Data, and toggle each cookie category on or off. Session cookies (required for login) cannot be disabled, but you can opt out of analytics and marketing cookies at any time.

Contact our support team immediately via live chat or email [email protected]. Describe the issue and include your account username. We investigate all reports within 48 hours and will guide you on next steps or escalate to our security team if needed.